Login dashboard

Harmony civic

Request pilot

- Hospitality

Resolve issues before guests write the

review.

Harmony CIVIC sits on top of your existing infrastructure and turns raw sound into actionable context — delivered via API to any system, workflow or control room.

Harmony CIVIC detects incidents in public spaces before they escalate, so your team can act proactively — not reactively.

94%

of guests avoid hotels
with negative reviews

70%

of complaints are noise-related
and happen at night

0

microphones in
guest rooms

The problem

By the time you know, the damage is done.

Most hospitality operations are reactive by design. The guest complains, the team responds — but the experience is already broken.

Mobile device alert sound complaint trigger sound alert hamrony civic smart triggers

1

Incident

Disturbance starts

Noise in the corridor. A situation building in the lobby. 02:00 AM — no staff on floor.

2

Complaint

Guest calls reception

If they bother. Most don’t — they check out and write the review instead.

3

Review

One star. Published.

“Noisy corridors. Nobody did anything.” OTA score drops. Owner asks questions.

HC

WITH HC

Act before they write it

HC detects the disturbance in the corridor. Your team is notified and responds — before the guest reaches for their phone.

Who it's for

Different roles.
Different stakes.

Harmony CIVIC works across the hospitality chain — from portfolio operators to individual property managers.

CEO / Managing Director
Portfolio control across all properties
Managing 50–200 properties means incidents are invisible until they surface as reviews or owner calls. Harmony CIVIC gives you portfolio-wide visibility — hotspots, patterns, trends — before they become problems.
"See what's happening across your entire portfolio. Not just the hotels that complain loudest."
CEO / Managing Director
Protect your owner contracts
Property owners measure you on reviews, occupancy and satisfaction scores. When those drop, contracts get reviewed. Harmony CIVIC gives you audit-ready data to demonstrate proactive management — before the owner asks.
"Don't wait for the owner meeting. Bring the data yourself."
COO / Director of Operations
Proactive complaint handling
Your team doesn't need to wait for a complaint. HC detects disturbances in corridors and public spaces and notifies staff in real time — so issues are resolved before they escalate into guest complaints or reviews.
"Handle the situation at 02:00 AM. Not the review at 09:00 AM."
COO / Director of Operations
Audit-ready reporting
Every event is logged with timestamp, location and context. For owner reporting, M&A processes or internal reviews — you have objective data on what happened, when and how it was handled.
"Turn operational history into evidence. Not anecdotes."
Hotel Manager / GM
Prevent negative reviews before they happen
Reviews aren't feedback — they're a lagging indicator. By the time a guest writes about the noisy corridor, three other guests already had the same experience. HC lets you act on the first signal.
"A 0.1 drop in OTA score costs more than a year of monitoring."
Asset Operator / Owner
Protect your asset without rebuilding it
Older buildings have acoustic challenges that can't be fixed with renovation alone. Harmony CIVIC gives you the data to decide: invest in soundproofing, or manage smarter? And if you manage — the tools to do it properly.
"Capex or opex? HC gives you the data to decide."
Hotel Manager / GM
Privacy-safe. No microphones in rooms.
Harmony CIVIC monitors corridors, lobbies and public spaces — never guest rooms. No audio recordings. No personal data. Guests are unaware. Full operational visibility without any privacy risk.
"Who books a room with monitoring in it? Nobody. That's why we don't."
Hotel Manager / GM
Evidence when disputes arise
When a guest claims they weren't disturbed but demands a refund, or when a chargeback is filed — you have a timestamped, location-specific event log. Objective data replaces he-said-she-said.
"32% of noise-related chargebacks are lost without documentation."
Property Manager
24/7 awareness without 24/7 staff
No reception means no one hears the disturbance at 03:00 AM. Harmony CIVIC monitors corridors and common areas around the clock and alerts your remote team — so unmanned doesn't mean unmanaged.
"Your building is never unsupervised. Even when it's empty."
Property Manager
Remote property intelligence
When you manage 10+ properties from one desk, you need data — not phone calls. HC delivers structured event alerts to your phone, PMS or task management tool. Every event includes what, where and how urgent.
"Manage from your dashboard. Not from the car."
Property Manager
Guest self-check-in, not self-policing
Self-service hotels attract short-stay and party bookings. Without staff presence, there's no deterrent. HC creates accountability — guests know the building is monitored (corridors only), reducing incidents before they start.
"Presence without personnel."
Property Manager
Reduce chargebacks and damage claims
Receptionless properties face disproportionately high chargebacks and damage disputes. HC event logs give you timestamped evidence — who was in the corridor when, what noise level was detected, and whether it was flagged.
"Documentation beats disputes. Every time."

The review problem

Reviews are a lagging indicator. HC is the early signal.

By the time a review is written, the incident already happened — and the guest experience is already broken. The window to act is before the review, not after.

Corridor & public space detection

Incidents start in hallways, lobbies and stairwells — not inside rooms. HC monitors where disturbances actually begin.

Real-time staff notification

Your team receives an alert with context: what type of incident, where, and how serious — before it escalates.

Pattern detection across properties

Recurring hotspots on floor 3 every Friday night. HC surfaces structural problems that individual property teams can’t see.

PMS context enrichment

Events are cross-referenced with booking data — room type, check-in/out timing, occupancy — for richer, actionable context.

Without HC vs. with HC
Without HC — reactive Booking.com
"Incredibly noisy corridor all night. Banging doors, loud voices. Nobody responded when we called reception."
Review published. OTA score drops. Owner calls.
VS
With HC — proactive Booking.com
"Amazing stay. Staff were incredibly attentive — even knocked to check if everything was okay at night. Would definitely come back."
Incident resolved at 02:14. Guest unaware it was a disturbance.
OTA score preserved
Same night. Different outcome.
8.7
+0.3 protected

Integrations

Works with your existing stack.

Harmony CIVIC connects to the systems already in use at your properties. No new platform for your teams to learn.

Hotel PMS sound level indicator sound alerts intergration Harmony Civic

PMS

Cross-reference acoustic events with booking data for full context. Works with your existing property management system.

Guest messaging

Trigger proactive guest communication directly from an HC event — before they need to call reception.

Task management

HC events create actionable tasks for your operations team. The right person is notified with the right context.

For full technical details → See the platform

Ready to act before the review?

Protect your guest experience.
Protect your contracts.

Whether you manage a portfolio of properties or a single asset — Harmony CIVIC gives you the visibility to act proactively, not reactively.

Request Pilot
Talk to us